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About Us Pooles Music is a long established retailer of all types of musical instruments, distributing some of the best-known brands of pianos, keyboards, guitars, brass, woodwind and folk instruments. We can deliver most instruments to mainland Britain.
If you have any suggestions or comments about our products or services, please email us for a personal reply, at info@poolesmusic.co.uk.

We are based in the U.K. and our Contact details are as follows:
Pooles Music
41-45 Hainton Avenue Grimsby N E Lincs DN32 9AS United Kingdom
Phone:(01472) 342913 Fax: Email: info@poolesmusic.co.uk

VAT Registration No.: 128-255-177

Company Registration No: 366930
Place of Registration: Companies House, Cardiff
Registered Office: 43-45 Hainton Avenue, Grimsby, North East Lincs, DN32 9AS
Making A Purchase [Many of our goods are supplied to individual order only.] If they are not in stock, they will automatically be back-ordered for you. (Please see further information below.)

Note: all prices shown include/ exclude VAT but exclude carriage. Postage depends on quantities and/ or destination and the cost is displayed before you are asked to pay for your goods.

To buy any of our products, just browse our online Catalog, and click on any items that you wish to buy and put them into your Shopping Cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need before we can satisfy the order.

We accept payment by most credit/ debit cards and goods are only despatched after the payment has been processed.

You can correct any mistakes tag , e.g. change the product or quantity in your order, or delete items, by viewing your Shopping Cart and making the necessary changes there. You are only committed to purchase any item after entering your payment details and completing the Checkout process, when a Receipt will be displayed that you can print for your records. Please ensure you have a printer connected and working, to print your Receipt.

You will then receive an E-mail acknowledgement from us detailing your order. This does not constitute acceptance of your order by us, and is for your information only. Details of your order will be held electronically on file by us and you should E-mail or call us if you wish to query it.
Shipping And Handling We ship to UK destinations only.
Postage rates are:
Up to £20 - £2.50
£20-£100 - £5.00
Over £100 - extra £5.00 per £100
Flat rate for piano delivery - £100
Delivery Schedule Please note that many of our goods are supplied to individual order only. If we cannot deliver goods within 30 days, we will advise you and offer you the opportunity to keep the item on order with us.
Back Orders If your item is not in stock, we will back order for you and ship as soon as it becomes available. In the unlikely event of any undue delay arising in completing your order, we will contact you by E-mail and offer you the option of cancelling your order and refunding if you would rather not wait.
Tax Charges Prices shown in our online catalog include/ exclude Value Added Tax. For orders made from the UK and countries in the European Union, 17.5% VAT will be added. If you are VAT-registered in the EU (except the UK), you have an option to enter your VAT Registration Number, in order to exempt yourself from paying VAT. You must enter your VAT Registration Number to exempt yourself, otherwise tax will automatically be added for EU orders.

All orders from other countries are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption on a secure server. They are only decrypted after they reach our computer. They are not held in clear text on any web site. A number of additional security and verification measures are used to help eliminate fraud when processing customer orders.
Guarantee Pooles Music guarantees that all the quality goods that we sell are as described. If, after inspecting the goods, you decide that any item does not meet with your expectations, please contact us straight away so that we can investigate. Please see the 'Returns Policy' section below.
Reaching Us You can contact us at any time with any queries, comments or feedback. If you need to reach us, please email us on info@poolesmusic.co.uk, alternatively, you can call on (01472) 342913 or write to us at 41-45 Hainton Avenue, , Grimsby, N E Lincs, DN32 9AS, United Kingdom
Privacy Policy
EU Privacy & Electronic Communications Directive 2003

Your details remain private and confidential when you order from us. Pooles Music does not disclose buyers' information to third parties except for the purpose of completing your order.
COOKIES

"Cookies" are used on this shopping site to track your shopping cart after you select an item, and to store your details if you select the 'Remember Me' Option. In order to buy online from us, your computer/ web browser must accept cookies.
Cookies cannot be used to identify you, or where you live or what you bought. More independent advice, from the UK Interactive Advertising Bureau, is available here
In order to delete a cookie from your system, please check your web browser's Help page and search for "Cookies". The cookie related to this web site hase a filename of poolesmusic.co.uk If you delete the wrong cookie, you may have to re-enter information again when you revisit the corresponding web site.
Unsolicited E-mails

Pooles Music will never release your details to any other party for marketing or advertising reasons.
We may contact you with details of similar products, offers and services that we feel may be of interest to you, but if you prefer not to be contacted by us in the future, please advise by Email to info@poolesmusic.co.uk or write to us.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your right to cancel an order for goods: under the Consumer Protection (Distance Selling) Regulations 2000 (as amended), UK consumers have the right to a 7-day cooling off period. You may return goods at your expense and risk in unused, completely as-new and resaleable condition within 7 (seven) working days starting the day after delivery and obtain a refund of the purchase price paid. This right to cancel does not apply to DVDs nor to custom-made goods. None of the aforementioned affects your legal rights as a consumer under other legislation.

If you wish to return goods, please contact us straight away. You must take good care of the goods and you are responsible for the cost of returns postage. Refunds are made in the same manner that payment was originally made. Any costs that we have to incur in recovering goods from you will be deducted from any sum refunded.
Remittance Terms We accept payment online by Visa or Mastercard. We can also supply goods on payment with order (cheques) by mail, fax or telephone order . Goods will not be despatched until payments have cleared.